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FAQ

SHIPPING

  • No, we do not typically offer overnight shipping due to the high cost.

  • The packages are shipped within 48 business hours of placing your order. This means that should you place your order on a weekend or mail holiday, your order would not ship out until the next business day.

  • You can see your tracking number in your order information.

  • Please contact us for modification before we have marked the shipment. If we have already shipped, we cannot modify it.

  • Standard Shipping：For orders over £70 standard shipping is FREE.

  • This package will be returned and we will refund you when we receive the returned package.

Payment / Order Status

  • Simply browse the website and find the items you are interested in. Once you’ve found an item you would like to purchase, select the size, color, and quantity and click the “Add to Cart” button. The item will then be stored in your shopping cart and you can either check out from there or continue shopping and add more items. In your shopping cart you will be able to easily adjust quantities or delete any items prior to checking out.

  • You can check your order status by logging into your Biamonde account You may also email us at info@biamonde.com or chat with us.

  • If you need to make any changes to your order after you have paid, please contact us ASAP using one of the following methods so we can make changes before the order is processed. Once the order has shipped, we are no longer able to make changes.

    Contact us in this order for the fastest resolution:

    Live Chat on our website (Most preferred and fastest option)

    Phone: +44 7774 196 738

    Email: info@biamonde.com

    Please prioritize Live Chat or phone for urgent changes to ensure timely assistance.

    Please feel free to return your item once you receive it. Please note that if you refuse the delivery of your package we will not be able to reimburse you for these shipping charges.

  • Yes!

  • Items are eligible for price adjustments within 2 days from your order date. If you have requested a price adjustment on your order the item is no longer eligible to be returned for a refund or exchange. Price adjustments are only available on full price items in the case of the item price decreasing not due to coupons released after the order.This means that a price adjustment cannot be combined with a coupon that was released either before or after the item price change. If you bought a dress yesterday at full price and applied a coupon but the dress dropped in price today, you cannot have the price drop + that coupon adjusted.

  • We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. 

  • You may contact a Customer Service Representative by E-mail (info@biamonde.com). E-mails are responded to within 24 business hours.

  • Please contact us and we will refund you when we receive the returned package.

Refund & Return

  • Refunds are processed within 24 business hours of receiving your return in our warehouse back to your original method of payment. You will receive a confirmation email once the refund is processed. Please be aware that it can take anywhere from 1-5 business days for the return to post to your account depending on your bank/credit card company.

  • Yes, as long as you have provided them with the original order number we are happy to process an exchange on their order. Please be aware that a refund would automatically be processed to the original method of payment. We cannot refund a different card than the one used to place the order.We cannot return or exchange any items without the original order information.

  • Use this text to answer questions in as much detail as possible for your customers.

  • We hope you love your Ever-Pretty dress but we understand that shopping online can pose challenges when it comes to clothing. If your dress didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP via email (return@biamonde.com) to initiate the return or exchange process

  • 1. Please contact us ASAP to initiate the return or exchange process.

    2. Once a return has been received, we will refund you.

  • Yes, all shipping charges must be pay of costumer, except the wrong dress or broken dresses.

  • You will receive a confirmation email once your refund has been processed. and you can check it in your Order information.